1. Introduction

We value your satisfaction and strive to ensure that your shopping experience with us is exceptional. This Returns and Refunds Policy outlines your rights and responsibilities when returning products purchased from our online store, in accordance with South African law, specifically the Consumer Protection Act, 68 of 2008 (CPA).

2. Right to Return Goods

2.1. General Returns

• You have the right to return goods within 14 business days after delivery if you are not satisfied with your purchase. This right applies only if the goods are in their original packaging, unused, and in the same condition as when they were delivered.
• To initiate a return, please contact our customer service team at timo@thecoopetto.com to obtain a Return Merchandise Authorization (RMA) number. No returns will be accepted without an RMA number.
• Upon receipt of the returned goods, we will inspect them to ensure they meet the conditions outlined above. If approved, we will process a refund within 7 business days.

2.2. Defective or Damaged Goods

• If you receive goods that are defective, damaged, or not as described, you are entitled to a full refund or replacement within 6 months of the delivery date.
• Please notify us within 7 days of discovering the defect or damage by contacting our customer service team at [customer service email]. Provide your order number, a description of the issue, and, if possible, photographs of the defect or damage.
• We will arrange for the collection of the defective or damaged goods at no cost to you. After inspection, we will either repair or replace the goods, or process a refund if a repair or replacement is not possible.

3. Non-returnable Goods

Certain goods are not eligible for return due to their nature. These include:

• Perishable items (e.g., food, flowers)
• Personal care items (e.g., cosmetics, underwear) once opened or used
• Custom-made or personalized items
• Digital downloads or services once accessed

4. Refund Process

• Refunds will be processed using the original payment method used for the purchase. If you paid via credit card, the refund will be credited back to your credit card account. If you paid via EFT, the refund will be processed to your bank account.
• Refunds will be issued within 7 business days after the returned goods have been received and inspected.

5. Exchange Policy

• If you wish to exchange an item for a different size, color, or model, please contact our customer service team at [customer service email] within 10 business days of receiving your order.
• The item to be exchanged must be in its original packaging, unused, and in the same condition as when it was delivered.
• We will provide instructions on how to return the item and will ship the replacement once the returned item has been received and inspected. Shipping costs for exchanges may apply.

6. Costs of Returning Goods

• If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
• For general returns or exchanges not due to our error, you will be responsible for the return shipping costs.

7. Contact Us

If you have any questions or concerns regarding this Returns and Refunds Policy, please contact our customer service team:

Email: timo@thecoopetto.com
Address: 55 Twelfth St, Parkmore, Sandton, 2196

1. Introduction

This Coupon Policy outlines the terms and conditions for the use of coupons on our website https://thecoopetto.com. By using a coupon on our website, you agree to comply with this policy.

2. Coupon Issuance

• Coupons may be issued through various promotional activities, including but not limited to email campaigns, social media promotions, and special events.
• Each coupon will have specific terms and conditions that will be communicated at the time of issuance, including but not limited to expiration dates, minimum purchase requirements, and applicable products or categories.

3. Coupon Usage

• Coupons are non-transferable and may only be used by the individual or entity to whom they were issued.
• Coupons must be applied at the time of purchase and cannot be applied retroactively to previous orders.
• Only one coupon may be used per transaction unless otherwise specified in the coupon’s terms and conditions.
• Coupons cannot be exchanged for cash or any other form of credit.

4. Restrictions and Limitations

• Coupons may not be used in conjunction with other promotional offers or discounts unless otherwise specified.
• Coupons may have a minimum purchase requirement, which will be clearly stated in the coupon’s terms and conditions.
• Coupons may have an expiration date. Coupons cannot be used after the expiration date has passed.
• Some coupons may be limited to specific products or categories. These restrictions will be specified in the coupon’s terms and conditions.

5. Fraud Prevention

• We reserve the right to refuse or cancel any order if we suspect fraudulent or unauthorized use of a coupon.
• Any attempt to manipulate or exploit our coupon system, including but not limited to creating multiple accounts to use the same coupon multiple times, will result in the cancellation of the order and possible suspension of your account.

6. Return and Refund Policy for Coupon Purchases

• If you return an item purchased with a coupon, your refund will be based on the amount paid after the coupon was applied. The value of the coupon will not be refunded.
• If you receive a refund for an order where a coupon was applied, the coupon will not be reissued for future use.

7. Changes to Coupon Policy

• We reserve the right to modify, suspend, or terminate any coupon or this Coupon Policy at any time without prior notice.
• Any changes to this Coupon Policy will be effective immediately upon posting on our website.

8. Contact Us

If you have any questions or concerns regarding this Coupon Policy, please contact our customer service team:

Email: timo@thecoopetto.com
Address: 55 Twelfth St, Parkmore, Sandton, 2196